Shipping & Delivery

1. Where We Ship

We currently ship to addresses within the United States only. Available shipping options and delivery costs are shown at checkout. If your location is not available at checkout, we may not currently ship there.

2. Order Processing

Orders are processed on business days, Monday through Friday, excluding federal holidays. Processing times may run a little longer during new collection launches, promotions, or high-volume periods. Once your order has been processed and shipped, you'll receive a confirmation email with tracking information. Please check your order confirmation and reach out right away if anything looks incorrect.

3. Delivery Times

Delivery times shown at checkout are estimates, not guarantees. Actual delivery may vary depending on your location, the shipping method selected, carrier service, weather, holidays, or other circumstances outside our control. We're not responsible for delays caused by the postal service or courier, an incorrect delivery address, a failed delivery attempt, or other events beyond our reasonable control.

4. Delivery Costs

Shipping costs are calculated and displayed at checkout before you place your order, based on your delivery location, order value, shipping method, and package weight. Any free-shipping promotion will have its terms shown on our site or at checkout.

5. Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow it to your door. If it doesn't show up in your inbox, check your spam or promotions folder. If your parcel is delayed, lost, damaged, or marked delivered but never arrived, contact us at soleahswim@gmail.com with your order number.

6. Incorrect or Incomplete Delivery Details

Please make sure your shipping address is correct before placing your order. We're not responsible for delays, failed deliveries, lost parcels, or extra costs caused by incorrect or incomplete delivery details provided at checkout. If you spot an error after placing your order, email us as soon as possible at soleahswim@gmail.com — once an order has been processed or shipped, we may not be able to update the address.

7. Failed Delivery Attempts & Uncollected Parcels

If a carrier attempts delivery and you're unavailable, they may leave the parcel in a safe place, attempt redelivery, or make it available for pickup, depending on their process. It's your responsibility to follow the carrier's instructions. If a parcel is returned to us due to a failed delivery attempt, an incorrect address, or non-collection, we'll reach out to arrange redelivery where possible; additional shipping charges may apply.

8. Lost, Delayed, or Damaged Parcels

If your order seems lost, delayed, arrives damaged, or shows as delivered but you never received it, contact us at soleahswim@gmail.com with your order number, full name, delivery address, tracking details (if available), and a description of the issue. We may need to look into it with the carrier before confirming next steps. If an item arrives damaged, please include clear photos of the packaging and the item.

9. Risk and Delivery

Risk in your order passes to you once it has been delivered to the address provided at checkout, including delivery to a safe place, a neighbor, or a pickup location you or the carrier selected. Nothing in this section affects your statutory rights.

10. Split Shipments

If your order includes multiple items, we may ship them separately depending on stock availability. If that happens, you may receive more than one shipping confirmation and tracking number.

11. Pre-Orders & Backorders

If we offer a pre-order or backorder item, the estimated ship date will be shown on the product page or at checkout. If your order mixes in-stock and pre-order items, we may ship them together or separately depending on availability. Pre-order and backorder dates are estimates and may shift due to production or shipping delays.

12. Order Changes & Cancellations

Need to change or cancel an order? Email us as soon as possible at soleahswim@gmail.com. Once an order has been processed or shipped, we may not be able to change or cancel it — if it's already on its way, please wait for delivery and follow our Returns & Exchanges policy instead.

13. Returns

Shipping details related to sending items back are covered in our Returns & Exchanges policy. Please don't send anything back until your return request has been confirmed and you've received return instructions from us.